Case Study

ServiceNow at Scale – AFRL's Sweet Spot Between Governance and Agility

By Mike Idengren · 2024-07-10

ServiceNow at Scale – AFRL's Sweet Spot Between Governance and Agility

The enterprise-level Digital Capabilities Directorate (DCD) at the Air Force Research Labs (AFRL) needed a ServiceNow Managed Service Provider (MSP) service for cost-effective deployment of ServiceNow across Tech Directorates (TD’s). They needed to improve cross-directorate collaboration while providing high levels of autonomy and standardizing common ServiceNow instance data, to avoid “re-inventing the wheel” – read more to find out how LSA Digital helped them do it!

LSA Digital

Human-AI Consulting for Enterprise, Government, and Founders

LSA Digital builds AI products in days, not months, with the compliance and oversight enterprises require. FedRAMP, HIPAA, and 25+ years of enterprise architecture, paired with startup velocity.

We deliver Human-AI symbiosis: senior engineers and architects working alongside AI copilots to ship production software for regulated industries. From federal agencies to healthcare to aerospace, our team has shipped seven AI products in production and led AI programs under FedRAMP, HIPAA, FISMA, and SOC 2 controls.

Platforms and tools we specialize in

Software AG ARIS — process architecture and mining
Alfabet — IT portfolio and enterprise architecture
Atlassian — Jira, Confluence, and delivery tooling
ServiceNow — digital transformation and workflow

Compliance-first AI for regulated industries

FedRAMP AI consulting
HIPAA AI development
FISMA AI services
AI governance for government

How we compare to the big consultancies

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